Shipping Policy

Effective Date: 15-02-2026

At Zelyzo.com, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed on our website.

By placing an order on Zelyzo.com, you agree to the terms outlined below.

1. Order Processing Time

  • Orders are typically processed within 1–5 business days after payment confirmation.

  • Orders are not processed on Sundays or public holidays in India.

  • During high-demand periods, festivals, or promotional sales, processing times may be slightly extended.

Once your order is shipped, you will receive a confirmation email with tracking details (if available).

2. Shipping Locations

Zelyzo operates from India and ships:

  • Across India

  • Internationally (selected countries)

If your country is not eligible for shipping, you will be notified at checkout.

3. Estimated Delivery Time

For Orders Within India:

  • Estimated delivery time: 3–10 business days

For International Orders:

  • Estimated delivery time: 7–21 business days
    (Delivery time may vary depending on destination country and customs clearance.)

Please note that delivery times are estimates and not guaranteed.

4. Shipping Charges

Shipping charges may vary depending on:

  • Product weight and dimensions

  • Delivery location

  • Shipping method selected

  • Ongoing promotions (if applicable)

Shipping fees (if applicable) will be displayed at checkout before payment.

5. International Shipping & Customs

For international orders:

  • Customers are responsible for customs duties, import taxes, and local fees imposed by their country.

  • Customs processing may cause delivery delays.

  • Zelyzo is not responsible for delays caused by customs authorities.

If a package is refused due to unpaid customs charges, refund eligibility may be affected.

6. Tracking Information

If tracking is available, it will be sent via email once your order is shipped.

Please allow up to 48 hours for tracking updates to reflect in the courier system.

7. Delivery Delays

Delivery may be delayed due to:

  • Weather conditions

  • Customs inspections

  • Courier service disruptions

  • Public holidays

  • Incorrect shipping address provided by the customer

  • Force majeure events (natural disasters, strikes, pandemics, etc.)

Zelyzo is not liable for delays caused by external factors beyond our control.

8. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

  • We are not responsible for lost packages.

  • Additional shipping fees may apply for reshipment.

9. Lost or Stolen Packages

Once the package is marked as delivered by the courier:

  • Zelyzo is not responsible for lost or stolen packages.

  • Customers should contact the courier service directly for investigation.

If a package is lost in transit (confirmed by courier), we will assist in resolving the issue.

10. Partial Shipments

In some cases, your order may be shipped in multiple packages depending on product availability or warehouse location.

You will not be charged extra shipping unless stated at checkout.

11. Failed Delivery Attempts

If delivery fails due to:

  • Customer unavailability

  • Incorrect address

  • Refusal to accept delivery

The package may be returned to us. Reshipping charges may apply.

12. Shipping Restrictions

Certain products may have shipping restrictions due to:

  • Country regulations

  • Import laws

  • Carrier limitations

We reserve the right to cancel orders if shipping restrictions apply.

13. Contact Information

For shipping-related inquiries:

Website: www.zelyzo.com
Email: [Insert Your Official Email]
Business Location: India