Refund & Return Policy

Effective Date: 15-02-2026

At Zelyzo.com, customer satisfaction is important to us. This Refund & Return Policy outlines the conditions under which returns, replacements, and refunds are accepted.

By placing an order on our website, you agree to the terms outlined below.

1. Eligibility for Returns

You may request a return if:

  • The product is damaged upon delivery

  • The product received is incorrect

  • The product has a manufacturing defect

  • The item is significantly different from the description

To be eligible for a return:

  • The request must be made within 7 days of delivery (you may adjust to 3/5/10 days if you prefer).

  • The product must be unused and in original condition.

  • The product must be returned in original packaging with all tags, accessories, manuals, and invoices.

We reserve the right to reject return requests that do not meet these conditions.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Used or damaged products (not due to shipping damage)

  • Items without original packaging

  • Personal care or hygiene-related products

  • Clearance or sale items (if marked non-returnable)

  • Customized or personalized products

  • Digital/downloadable products

3. Return Process

To initiate a return:

  1. Contact our support team at:
    [Insert Your Email Address]

  2. Provide:

    • Order number

    • Clear photos of the product

    • Description of the issue

  3. Wait for return approval and instructions.

Returns sent without prior approval may not be accepted.

4. Refund Policy

Once we receive and inspect the returned item:

  • If approved, refunds will be processed to the original payment method.

  • Refunds may take 5–10 business days to reflect in your account (depending on your bank/payment provider).

We are not responsible for delays caused by banks or payment gateways.

Shipping charges (if applicable) are generally non-refundable unless the return is due to our error.

5. Damaged or Defective Products

If your product arrives damaged:

  • Notify us within 48 hours of delivery.

  • Provide clear unboxing video and photos as proof.

Failure to provide sufficient evidence may result in rejection of the claim.

6. Order Cancellation

Orders can only be canceled:

  • Before they are shipped

  • Within a limited time after placing the order

Once shipped, cancellation may not be possible.

If canceled successfully, the refund will be processed to the original payment method.

7. Exchange Policy

We may offer replacement or exchange for:

  • Defective products

  • Incorrect items sent

Exchanges are subject to product availability.

If replacement is unavailable, a refund will be issued.

8. Return Shipping Costs

  • If the return is due to our mistake (wrong/damaged product), we may cover return shipping.

  • If the return is due to customer preference (change of mind), the customer is responsible for shipping costs.

Shipping fees, customs duties, and import taxes are non-refundable.

9. International Orders

For international orders:

  • Customers are responsible for customs duties and local taxes.

  • Return shipping costs may be higher and are usually borne by the customer.

  • Refund processing times may vary depending on location.

10. Fraud Prevention

To prevent misuse of our policies:

  • We may limit returns from customers with excessive return history.

  • We reserve the right to deny suspicious claims.

  • False claims may result in account suspension.

11. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.

  2. Contact your payment provider.

  3. Contact your bank (processing times vary).

  4. If still unresolved, contact us.

12. Contact Information

For return and refund inquiries:

Website: www.zelyzo.com
Email: [Insert Your Official Email]
Business Location: India