Cancellation Policy

Effective Date: 15-02-2026

At Zelyzo.com, we understand that sometimes you may need to cancel an order. This Cancellation Policy explains the conditions under which orders may be canceled.

By placing an order on Zelyzo.com, you agree to the terms outlined below.

1. Order Cancellation by Customer

You may request cancellation of your order under the following conditions:

  • The order has not yet been shipped.

  • The cancellation request is made within a limited time after placing the order (preferably within 12–24 hours).

To request cancellation, please contact us immediately at:

Email: [Insert Your Official Email]
Include your Order Number and reason for cancellation.

Cancellation requests are not guaranteed and are subject to approval.

2. Orders Already Shipped

If your order has already been shipped:

  • Cancellation may not be possible.

  • You may need to follow our Refund & Return Policy after delivery.

Shipping charges (if applicable) are non-refundable once the order has been dispatched.

3. Automatic Order Cancellation by Zelyzo

Zelyzo reserves the right to cancel orders in the following cases:

  • Payment failure or incomplete payment

  • Incorrect pricing due to technical errors

  • Product out of stock

  • Suspicious or fraudulent transaction

  • Incorrect or incomplete shipping information

  • Regulatory or legal restrictions

If we cancel your order after payment has been made, a full refund will be processed to the original payment method.

4. Refund for Cancelled Orders

If cancellation is approved:

  • Refunds will be issued to the original payment method.

  • Refund processing time may take 5–10 business days, depending on your bank or payment provider.

We are not responsible for delays caused by banks or financial institutions.

5. Modification of Orders

If you need to modify your order (change address, product variation, etc.), please contact us immediately.

Order modifications are only possible if the order has not been processed or shipped.

6. International Orders

For international orders:

  • Once shipped, cancellation is not possible.

  • Customs duties, import taxes, and shipping fees (if applicable) are non-refundable.

7. Abuse of Cancellation Policy

We reserve the right to:

  • Refuse cancellation requests from customers with repeated cancellation history.

  • Suspend accounts involved in misuse or fraudulent activity.

8. Contact Information

For cancellation requests or questions:

Website: www.zelyzo.com
Email: [Insert Your Official Email]
Business Location: India